Conversive EasyAgent™

Middle Market Companies are finding that the Internet is often their most productive channel for generating leads and servicing customers. Investments in the Internet are not cheap, but it's difficult to determine where to find the greatest bang for the buck. You need a way to make it easier for customers to navigate your site, to make your web sites more personal and more compelling. You need a differentiator, a special feature that demonstrates your commitment to making life easier for your customers.

EasyAgent is Conversive's unique product offering for the middle-market company. The Conversive Interface used by EasyAgent looks the same as our AnswerAgent product. EasyAgent uses the same powerful CAP5 platform that is used by our Enterprise Class products. And EasyAgent answers thousands of the questions that your customers may have when they get to your web site. It has an exciting animated character that will host your site and engage your customers in a new and interesting way, making your site stickier and more memorable. However, EasyAgent differs from AnswerAgent in two important ways. It is easily user-customizable using our patent-pending system of templates and forms. And it is dramatically less expensive. If you are concerned that truly effective customer self-service is out-of-budget for your company, the solution is here. EasyAgent provides a powerful and engaging interface for your customers at a truly affordable price.

The EasyAgent Customization Interface lets you determine how your EasyAgent will look on the Internet. You can choose the gender of the animated character that will appear in the Interface. You can change the colors used in the Conversive Interface to match those used in your web site. You can change the text on the Conversive Interface to include your company name. The entire look, feel and message are easily modified to be exactly your own.

- Top -

A proprietary system of templates helps you to rapidly enter your important business information into your EasyAgent. By filling out the templates you provide our software with the information that it needs to answer many hundreds of inquiries from your customers online. In addition, you can easily script your own custom questions and answers that reflect information that is uniquely important to your site and your customers. As with all Conversive products, scripting takes place in good old English. There is no need to learn a special "language" or "script."

Every EasyAgent comes with a test interface so that you can see how your new online assistant is shaping up. You can check the look and feel as well as run test questions and make sure that the EasyAgent is answering the way that you want it to.

The EasyAgent provides you with a report of all of the chats it has had with your customers. By reviewing the chat reports periodically, you can look for questions that might have gone unanswered by the EasyAgent, as well as new areas of interest expressed by your customers. This provides you with the ability to continuously improve your EasyAgent, as well as a new and unique way to find out what your customers are really looking for.

Conversive will customize its EasyAgent offering for resale by web hosting companies and other multi-site deployments. Customization can include special branding opportunities, custom knowledge bases, and integration with other features and functionalities offered by the reseller. For more information about custom EasyAgent deployments, contact us.

- Top -