Conversive Technology Leadership

Conversive is the technology leader in the field of Natural Language Processing and Customer Self-service Automation. Founded in 1997 by Dr. Michael Mauldin, founder and Chief Scientist of Lycos, Inc., Conversive has a proud history of innovation. With some half-dozen patents issued and pending, and many more innovations protected under other intellectual property law, we are without question the best of breed company in our space.

Just a few of the innovations at Conversive include:

• Most powerful NLP engine in the industry, present release CAP 5, with CAP 6 (fully backwards compatible) on the way

• First to provide seamless handoff to a CSR within the context of an online chat (AssistedResponseAgent, patent pending)

• First to use templates to script an NLP engine (EasyAgent, patent pending)

• First to fully disambiguate dynamically available information in a run-time NLP environment (all products, patent pending)

• First to provide a natural language scripting interface for knowledge managers (all products, patents pending)

• First to use an NLP engine to conduct an online survey (patented)

• First to provide animated characters and synchronized text-to-speech with no client-side download

• First web-enabled NLP interface

Platform & Requirements

Conversive's products are all written in .NET, and are designed to run on Microsoft operating systems. Databases used internally by Enterprise Class products (where required) run in Microsoft SQL. Products can be integrated with any back-office data or systems resource "out-of-the-box," using web services. Where web services are unavailable, custom interfaces can be provided without modification to the NLP engine, scripting methods, or any other internal operating structure. Conversive's products are designed to be hosted by us or our clients on any compatible Microsoft server. For more information, please reference our technical white paper.