Conversive Enterprise Class Products

Conversive Enterprise Class Products include:

-> AnswerAgent

-> AssistedResponseAgent

-> EmailAgent

(Click any of the products to find out more!)

Customer service solutions today are a source of concern for most major enterprises.  CRM programs are legendary for becoming 'shelfware' because they are too hard to deploy, or because they simply don't address the real problems at hand. Between the high capital costs, high turnover rates and the high costs of sourcing and training new personnel, call centers are often proving to be difficult to sustain, much less improve.

Customers increasingly choose the Internet as their first point of customer contact. This should save companies money, since the  Internet provides the single best opportunity to provide excellent service to customers in a scaleable, repeatable way. Unfortunately, most companies are not servicing their customers well on the Internet, so customers resort to other, more expensive channels, such as telephone and email.

The Conversive Solution

Conversive's AnswerAgent and AssistedResponseAgent are designed to provide true relief for today's customer service problems. Our solutions provide a highly flexible customer interface that guides your customers through their problems with the same type of conversational process that a CSR would use. We provide your customers with web pages, forms, graphics, and data as appropriate. We can solicit information from your customers and write that information to the appropriate databases or CRM systems, so that it will be available in the appropriate form for further action. Conversive solutions leverage the value of your existing web investment by dramatically enhancing navigation and useability.  At the same time, we enable you for the first time to make your back-office resources truly available on the Internet, leveraging your investment dollars to achieve new levels of customer service quality and scaleability.

Compatible by Design

Conversive's Enterprise Class Products, AnswerAgent and AssistedResponseAgent, are built from the ground up to be the kind of products that you will be glad to have in your shop.  Our products employ highly modular architecture and operate on standard servers and operating systems. We design them to be highly scaleable, with load balancing and fail-over redundancy capabilities. All I/O interfaces come with web services capabilities out-of-the-box. Have other interface requirements? Planning on changing interface requirements? No problem.  Our products are designed to grow with you. Our professional services personnel can rapidly and cost-effectively provide you with an appropriate new interface in soap, xml, or a query language without requiring rework to our modules or to your Conversive knowledgebase.

Conversive's Enterprise Class products are distinguished by their reliability, flexibility, and low total cost of ownership. Our enterprise products are thoroughly architected to industry standards and best practices.  All products are written in Microsoft .NET and run on Microsoft servers.

For more information Conversive's Enterprise Class products please Contact Us.