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 NEWS & EVENTS

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June 1, 2005, Malibu, CA

Conversive, the leader in Customer Self-Service Automation, will participate in the annual CIO Summit, produced by Marcus Evans
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May 1, 2005, Malibu, CA

Conversive, the leader in Customer Self-Service Automation, has been given the task of creating an online Customer Service Agent , "Ask Vic", after successfully helping Qantas Airways USA
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April 15, 2005, Malibu, CA

Conversive, the leader in Customer Self-Service Automation, is pleased to announce that our President & CEO, Rob Rappaport, has been selected by the editorial board of Inside the Minds www.aspatore.com
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April 1, 2005 - Malibu, CA

Conversive, Inc. the leader in Interactive technology, and Qantas Airways USA today announced the release of
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March 21, 2005

Conversive Inc., the leader in interactive technology, today announces the official release of AssistedResponseAgent.™
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March 15, 2005

Conversive, Inc. the leader in Interactive technology, today announced the release of bGate,™ a proprietary interface
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February, 2005 - Malibu, CA

Conversive, Inc. the leader in Interactive technology, today announced the release of BannerBots,™ a product which allows web designers
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Conversive EmailAgent™

Email: Is Anyone Really Happy With It?

Email is a burden that most companies would rather not have to face. It is unorganized, time consuming, hard to route, hard to track and hard to archive. Worst of all, for most companies, true resolution of customer care issues rarely takes place in an email environment because all of the pieces of information simply aren't in place. "An email is just a phone call delayed" has become a truism. The "killer ap" of 15 years ago has become the communications channel that no one wants to be responsible for in the modern customer care environment.

The EmailAgent™ Solution

Conversive's EmailAgent product provides the most advanced email management features available today. EmailAgent uses Conversive’s expertise in natural language processing and artificial intelligence to effectively sort and prepare incoming emails for processing by the appropriate CSR. Some emails will even be answered automatically at this stage. When a CSR does have to open an email, Conversive’s NLP engine will assist with automated responses that will speed processing dramatically. Where appropriate, forms can be quickly generated to respond to customers, eliciting all information required for reliable resolution of a customer care problem. Threads are automatically archived and maintained. Conversive’s experience and tools in data management and integration insure that all data required to answer an email can be provided dynamically, saving the CSR enormous amounts of research and navigation time. EmailAgent is an integrated system that optimizes the email process from the web, through routing, processing, answering and archiving. See what it can do reduce the email burden at your organization.

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WHAT WE OFFER

-> Email: Is Anyone Really Happy WIth It?
-> The EmailAgen™ Solution

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