Conversive Interface

Give your Customers a Rich Self-Service Environment.

The Conversive Interface is the most powerful and flexible customer self-service interface available today. All Conversive Interfaces are customizable as to look and feel, color, even typeface, all in support of corporate branding and message. Interfaces can have animated characters if desired, or can be set up to look like a web chat window. Custom voices and characters can be created where these support a corporate branding strategy. In addition, all Conversive Interfaces are rich in user functionality, including:

Active, clickable links within the body of the automated responses that allow the customer to quickly choose from options presented by the CAP5 engine and tell the engine where to go next.

Active, clickable links to web pages, search results, forms and other features that bring the full functionality of the web site to the customer in a fast, easily navigated manner.

Conversive's proprietary dynamic menu to readily guide customers to common next steps in the conversation.

Not Just Skin Deep.

Conversive has been a pioneer in developing web-based Natural Language Processing interfaces. We produced the first successful web-based interface in 1999. Less than a year later, Conversive produced the first fully speech-enabled animated interface that required no download. Our products have been continuously public-facing on the Internet for more than 5 years. Depending upon client requirements, the Conversive Interface can be deployed in either Flash or HTML.

Navigation.

The Conversive Interface provides your users with the most powerful navigational tool available - their own ability to ask a question and get an answer. Along with the answer we can provide a link to the part of your web site that best responds to the question. The Conversive Interface will remain available to answer other questions or to provide links to other parts of the site. There is no need to drill down through menus, to click the "back" button, or to sort through lists of search results. HTML links take users directly to the in-depth information that they are seeking.

Forms and Function.

The Conversive Interface can easily bring your web users a form to solicit information from them. Forms can be used at any point in an interaction. They may be pre-existing forms (agent or user facing) that have been repurposed, or they can be customized specifically for use by the Conversive Interface. The Conversive Interface remains available as the user fills out the form, and can answer any questions that arise. The Conversive application "knows" that the user is filling out the form, and will be particularly focused on answering any questions that may arise out of that process. Once the form is completed, the information that is received can be posted to the appropriate database's', and the Conversive application will continue to assist the user with other matters.

Directed Interactions.

Sometimes, rather than asking a customer to fill out a form, it’s just easier to ask them a question. At Conversive, we call this type of conversation a Directed Interaction. We have developed a suite of tools to build Directed Interactions quickly and efficiently. The Conversive application will ask a user a series of questions, which can be designed to vary in response to the answers given by the user. For example, if Conversive’s AnswerAgent asks a user if they are married, and the answer is “no,” the AnswerAgent will “know” not to ask what the spouse’s name is, and will proceed through the conversation in the most efficient way. Directed Interactions can be interrupted at any time by questions from the user without getting off track.

Other Tools.

In certain applications it is beneficial for Conversive to integrate seamlessly with other solutions. This is something that Conversive products do extraordinarily well. An AnswerAgent can act as a traffic manager for user inquiries, and bring other resources as they are appropriate, whether that next resource is a menu guide, a product finder or a case-based reasoning system. In every case Conversive's products can consistently and reliably be programmed to put the user into the resource that is needed as appropriate. The possibilities for Conversive to serve as the web-based front end for digital information and tools are limitless.