Conversive News & Events
June 1, 2005 - Malibu, CA
Conversive, the leader in Customer Self-Service Automation, will participate in the annual CIO Summit, produced by Marcus Evans www.marcusevans.com, a world leader in event management. The Summit will be held at the Hyatt Regency in Las Vegas, July 10-12. The CIO Summit provides potential customers and vendors with an opportunity to exchange ideas, meet with, and see emerging technologies in the IT industry. For more information, contact Marcus Evans, or email us at info@conversive.com.
May 1, 2005 - Malibu, CA
Conversive, the leader in Customer Self-Service Automation, has been given the task of creating an online Customer Service Agent – ‘Ask Vic’, after successfully helping Qantas Airways USA with their most successful online promotion ever, the “Vic’s daily Giveaway”. Using Conversive’s patented technology, Qantas USA was able to achieve an unprecedented 82% opt-in rate for their eTravel Club – with an incredible 85% of contest participants agreeing to take an additional marketing survey after entering the contest. To interact with ‘Vic’, go to www.qantasusa.com and click on the ‘Ask Vic’ button on the left, For more details, or to get a copy of the Qantas Case Study, contact us at info@conversive.com.
April 15, 2005 - Malibu, CA
Conversive, the leader in Customer Self-Service Automation, is pleased to announce that our President & CEO, Rob Rappaport, has been selected by the editorial board of Inside the Minds www.aspatore.com as a leader in the software business, and an author in the recently released book, Inside the Minds: Software Leadership Strategies, published by Aspatore Books. Software Leadership Strategies: CRM, Integration, ERP, & Storage Solutions CEOs Offer Best Practices & Keys to Success in the Software Industry is an indispensable guide for any software executive. Featuring CEOs representing some of the nation's leading software companies, this book provides targeted, specific advice from the varied perspectives of nine seasoned professionals. The chapter is also available on ExecBlueprints www.books24x7.com.
April 15, 2005 - Malibu, CA
Conversive, Inc. the
leader in Interactive technology, and Qantas Airways
today announced the launch of Vic’s Giveaway,™
an interactive Sweepstakes Contest on the Qantas
USA web site that interacts with visitors to the
Qantas site while gathering information for the
Contest. See the deployment at www.qantasusa.com.
April 1, 2005 - Malibu, CA
Conversive, Inc. the
leader in Interactive technology, and Qantas Airways
today announced the launch of Vic’s Giveaway,™
an interactive Sweepstakes Contest on the Qantas
USA web site that interacts with visitors to the
Qantas site while gathering information for the
Contest. See the deployment at www.qantasusa.com.
March 21, 2005 - Malibu, CA
Conversive Inc., the leader in interactive technology, today announces the official release of AssistedResponseAgent.™ AssistedResponseAgent is a revolutionary product that for the first time integrates all of the human, process and data resources of the Call Center with the cost savings and scalability of the Internet. AssistedResponseAgent has all of the features and capabilities of Conversive’s flagship AnswerAgent,™ but it provides seamless and transparent escalation to live online Customer Service Representatives. AssistedResponseAgent was developed on the Microsoft .NET platform, and runs on Microsoft Servers, using Microsoft SQL Server 2000.
March 15, 2005 - Malibu, CA
Conversive, Inc. the leader in Interactive
technology, today announced the release of bGate,™ a proprietary interface
that allows products developed on the Conversive Application Platform to
communicate with multiple interfaces to bring both static and dynamic content
directly to the user.
February, 2005 - Malibu,
CA
Conversive, Inc. the leader in Interactive
technology, today announced the release of BannerBots,™ a product
which allows web designers to create and customize a talking Conversive
Agent for free.
January, 2005 - Malibu,
CA
Conversive, Inc. the leader in Interactive
technology, today announced the release of the CAP5 Scripting Interface,™
the most advanced scripting interface in NLP engine history. With
the new CAP5 Scripting Interface, users are now able to create KnowledgeBases
quickly and easily, with no technical skills or programming knowledge
required.
December, 2004 - Malibu,
CA
Conversive, Inc. the leader in Interactive
technology, today announced the release of XML Import,™ which
allows for the seamless import and export of XML data using the Conversive
Application Platform. XML Import allows for more flexibility when
working with data in the KnowledgeBase.
November, 2004 - Malibu,
CA
Conversive, Inc. the leader in Interactive
technology, today announced the release of Directed Interactions,™
a proprietary methodology for guiding the user through conversational
interactions on a specific path, and a SAPI5 Voice Server,™
which provides access to many different voices from different companies,
including lip synch capabilities.
October, 2004 - Malibu,
CA
Conversive, Inc. the leader in Interactive
technology, today announced the release of AnswerAgent Enterprise
Edition,™ a scalable version of its popular AnswerAgent, which
uses Natural Language Processing to automate Customer Self-Service.
September, 2004 - Malibu, CA
Conversive, Inc. the leader in Interactive
technology, today announced the release of the KnowledgeBase Manager™
a tool that allows users to store FAQs in a Database and have the
NLP Engine select the proper KnowledgeBase for a specific account.
This is particularly useful in a situation where there are multiple
companies operating under a single entity.
August, 2004 - Malibu,
CA
Conversive, Inc. the leader in Interactive
technology, today announced the release of Alias Resolver,™
a tool that allows the creation of logical names from functionality
in a KnowledgeBase.
July, 2004 - Malibu,
CA
Conversive, Inc. the leader in Interactive
technology, today announced the release of Dynamic Template Creator,™
allowing for the rapid design and deployment of data-gathering forms
for use with our Natural Language Processing engine.
June, 2004 - Malibu,
CA
Conversive, Inc. the leader in Interactive
technology, today announced the release of EasyAgent 2.0.™ With
EasyAgent, companies can now use templates to populate KnowledgeBases
automatically, allowing the creation of multiple web site Customer
Self-Service Agents from single database.
May, 2004 - Malibu, CA
Conversive, Inc. the leader in Interactive
technology, today announced the release of bGate,™ an advanced
web integration service which allows the Conversive Application Platform
to easily connect to any existing static or dynamic data source.
April, 2004 - Malibu, CA
Conversive, Inc. the leader in Interactive
technology, today announced the release of CAP4, Conversive Application
Platform 5.0,™ the latest state-of-the-art Natural Language
Processing platform, upon which all of Conversive’s products
are built. This latest version improves functionality, and greatly
enhances ease-of-use through an improved and re-designed user interface.
March, 2004 - Malibu, CA
Conversive, Inc. the leader in Interactive
technology, today announced the release of the Conversive Reporting
Interface™ a new interactive reporting tool which allows even
those without any programming skills to customize reports and to analyze
metrics from interactions with Conversive technology on users’
sites.
February, 2004 - Malibu, CA
Conversive, Inc. the leader in Interactive
technology, today announced the formation of a partnership with ITSLytec,
Inc, a Turkish company based in Istanbul, Turkey. www.itslytec.com
ITSLytec will be the exclusive distributor of Conversive technology
in Turkey, and the co-developer of Conversive’s Turkish Language
versions.
January, 2004 - Malibu, CA
Conversive, Inc. the leader in Interactive
technology, today announced the formation of a partnership with AsAnAngel,
S.A., a French company based in Paris, France. www.asanangel.com AsAnAngel
will be the exclusive distributor of Conversive technology in France,
and the co-developer of Conversive’s French Language versions.
December, 2003 - Malibu, CA
Conversive, Inc. the leader in Interactive
technology, today announced the release of the Conversive Scripting
Interface™ a new approach to scripting KnowledgeBases in a user-friendly
manner, allowing even those without any programming skills to develop,
deploy and maintain a corporate KnowledgeBase for use with Conversive
technology.
November, 2003 - Malibu, CA
Conversive, Inc. the leader in Interactive
technology, today announced the release of CollegeAgent 2.0,™
an interactive text-based application to help colleges and universities
answer questions about admissions, policies and procedures, college
atmosphere, financing, and other general information for online users
to have access to this information on a 24 hour basis.
October, 2003 - Malibu, CA
Conversive, Inc. the leader in Interactive
technology, today announced the release of CAP4, Conversive Application
Platform 4.0,™ the state-of-the-art Natural Language Processing
platform, upon which all of Conversive’s products are built.
This latest version improves functionality, and greatly enhances ease-of-use
through an improved interface.
September, 2003 - Malibu, CA
Conversive, Inc. the leader in Interactive
technology, today announced the release of EasyAgent 2.0,™ an
interactive product for use on small business and personal websites.
The EasyAgent™ system allows users to easily customize a knowledge
base for use on their own web sites, with a shorter development and
deployment schedule.
August, 2003 - Malibu, CA
Conversive, Inc. the leader in Interactive
technology, today announced the release of LibraryAgent 2.0,™ an
interactive character-based application to help public and academic
libraries answer questions about reference, directions, procedures,
facilities, and other general information for online users to have
access to their libraries on a 24 hour basis.
July, 2003 - Malibu, CA
Conversive, Inc. the leader in Interactive technology,
today announced the release of AssistedResponse Agent,™ an interactive
text-based application that works in conjunction with existing customer
support call centers, to provide the "Next Step in Customer Service
Excellence.™" AssistedResponse Agent™ uses an IM sever-side
interface that requires no client download and functions over any
web platform.
June, 2003 - Malibu, CA
Conversive launches CollegeAgent,™ an interactive
text-based application to help colleges and universities answer questions
about admissions, policies and procedures, college atmosphere, financing,
and other general information for online users to have access to this
information on a 24 hour basis. CollegeAgent™ is available through
the UniversityQuest package of services.
May, 2003 - Allentown, PA
Conversive, Inc., the leader in interactive
technology, today announced a partnership with UniversityQuest, the
leading provider of web-based college and university information portals,
to offer an automated interactive agent platform that enhances the
user experience for prospective college students and their parents
looking for information on specific scholastic institutions.
April, 2003 - Malibu, CA
Conversive, Inc. the leader in Interactive
technology, today announced the release of LibraryAgent,™ an interactive
text-based application to help public and academic libraries answer
questions about reference, directions, procedures, facilities, and
other general information for online users to have access to their
libraries on a 24 hour basis.
March, 2003 - Toronto, CANADA
Conversive, Inc., the leader in interactive
technology, today announced a distribution agreement with KoolTool,
a leading web site content management tool kit provider. KoolTool
will offer Conversive's EasyAgent™ technology as part of its deluxe
offering to new and existing clients.
February, 2003 - Malibu, CA
Conversive, Inc. the leader in Interactive
technology, today announced the release of Easy Agent,™ a scaled-down
version of its InstantAgent™ for use on small business and personal
websites. The EasyAgent™ system allows users to easily customize
a knowledge base for use on their own web sites, with a shorter development
and deployment schedule.
January, 2003 - Malibu, CA
Conversive, Inc. the leader in Interactive technology,
today announced the rebranding of its product line into three separate
products, consistent with the newest version of its proprietary technology,
the Conversive Application Platform.™ Conversive's flagship product,
InstantAgent,™ is a text-based version of its innovative interactive
technology that uses an IM sever-side interface that requires no client
download and functions over any web platform. AnswerAgent™ uses
the core technology, but with the additional capabilities of an animated
character that is voice-enabled. Email Agent™ is an email-based
interactive application that can respond automatically to emails,
extending the ability of companies to provide 24 hour automated customer
service.
December, 2002 - Malibu, CA
Conversive, Inc. the leader in Interactive technology,
today announced the release of its VE4.5 - the Version 4.5 release
of its Conversive Application Platform,™ previously marketed as
Verbot® Technology.
December, 2002 - Malibu, CA
Conversive formalizes strategic partnership with
Stats, Inc., the nation's leading sports information and statistical
analysis company. Stats, Inc., ability to provide up-to-the-minute
sports information, in conjunction with Conversive's Active Conversation
Platform(tm) will allow users to access sports and stats information
through dynamic new natural language interfaces.
October, 2002 - Malibu, CA
Conversive, Inc., the leader in interactive technology,
today announced a partnership with All Instant, Inc., the leading
provider of web-based Instant Messaging for Enterprise Portals to
offer an automated interactive agent platform that enhances employee
productivity and knowledge management.
Read More
July, 2002 - Malibu, CA
Conversive, Inc. the leader
in Interactive technology, today announced the
release of its VE 4.5 the Version 4 release of its
Active Conversation Platform™ marketed as Verbot®
Technology.
Read More
July, 2002 - Denver, CO
Jabber Inc. and Conversive Team to Offer Automated
Customer Service Platform CRM Enhancements Cut Costs, Accelerate Speed
and Ease of Communications
Read More
June, 2002 - Malibu, CA
Conversive announces the release of server-side character
and voice technology. No longer needing downloads, Conversive characters
and voice can be seamlessly streamed to the user, regardless of Operating
System or configuration. All that is needed to take advantage of the
newest features is Macromedia FlashTM, currently estimated to be already
installed in more than 98% of all computers.
May, 2002 - Malibu, CA
Conversive formalizes strategic partnership with
Animax Interactive. Through this affiliation,, Animax and Conversive
will use each others products and services to bring a new level of
interactivity and creativity to Fortune 1000 customers, Advertising
Agencies, and Production Companies.
April, 2002 - Malibu, CA
Conversive launches Wireless Capability. Information
requests can now be interactively handled via wireless protocols,
as Verbot® Technology is now able to interact via virtually any
GPRS Wireless Platform. Now customer service can be delivered anywhere,
to any customer, anytime.
March, 2002 - Malibu, CA
Conversive formalizes strategic partnership with
Jabber Inc. Under a co-marketing agreement, companies licensing the
Jabber™ Instant Messaging platform will now be able to offer true
interactivity through the addition of the Verbot Technology®, IM
Application launched last January. VPI believes that the Jabber™
platform offers its clients the most effective solution to take advantage
of the explosive growth in IM use that is predicted over the next
few years.
February, 2002 - New York, NY
Conversive announces the formation of a strategic
partnership with Oddcast, Inc. VPI will incorporate Oddcast proprietary
characters into their interactive products and services, and Oddcast
will offer their clients true interactivity through the use of VPI's
proprietary Natural Language Engine. Both companies expect the partnership
to generate additional opportunities for them and their clients.
January 2002 - Los Angeles, CA
Conversive launches Instant Messaging application.
Now, in addition to being able to handle customer service requests
via the web and through email, Verbot® Technology is now able to
interact via Instant messaging (IM) on virtually any IM Platform.
IM capability enables instant interaction with a companyÅfs customer
service knowledge base, handling customer service requests immediately
and at a much lower cost than a telephone call center.
November 2001 - Los Angeles, CA
Conversive announces interactive email capability.
Effective immediately, the companyÅfs proprietary Verbot® Technology
will be able to verbally interact via email. This feature will allow
for automated email response to customer information and FAQ requests,
allowing companies to save money, while handling customer service
interactions quickly and efficiently.
September 2001 - Los Angeles, CA
Conversive completes addition of spell-checking capability
to its Verbot® Technology platform. Users input is now spell-checked
for accuracy prior to processing; ensuring that customers receive
the appropriate answers to their customer service and information
requests.
June, 2001 - Torrance, CA
Acura, a division of Honda Motor Sales, launches
Julia® - a Conversive Verbot® trained to assist user with FAQ's
about the OnStar Service for Acura. Acura has just introduced Onstar
service on its top-of-the-line RL Model.
March, 2001 - Los Angeles, CA
Conversive announces the release of its latest Verbot®
Technology Engine, VE3. The new version runs in a server-side environment,
and is scalable to handle thousands of simultaneous conversations.
February, 2001 - Henderson, NV
Global Network Privacy, a network security company,
launches Tokimi®, a Conversive Verbot® trained to assist with
customer service and FAQ functions for Global Network PrivacyÅfs current
and future clients.
January, 2001 - Los Angeles, CA
Conversive completes its second release of the Verbot®
Technology Engine, VE2. The technology is capable of interacting with
users in plain English (many other languages are also available),
through text input. The Verbot® Technology Engine is a proprietary,
pattern-based natural language engine, which will revolutionize the
way in which users interface with technology.
October, 2000 - Los Angeles, CA
Conversive completes work on the production release
of its first Verbot®, using its proprietary Sapphire™ Engine.
It anticipates future additions to the technology by year's end, as
it begins the test phase of its new engine.
June, 2000 - Washington, DC
The National Defense University acquires Sylvie®,
Conversives' proprietary Verbot® Character for use on their intranet
site. Sylvie®, using its proprietary Sapphire™ Engine will be
deployed in a teaching environment.
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