Conversive Services

Conversive's technology is based on over 10 years of experience in Natural Language Processing, Web Deployments and Customer Self-Service. We have a unique perspective on Customer Relationship Management and on Customer Service that can be of value to you. Whether we are consulting with you on the best solutions to your customer self-service problems or providing you with professional services to maintain and improve a current deployment, we can provide a lot of value in a short amount of time. For more information about how we can help you to design and build a self-service solution, Contact Us.

Conversive has been building KnowledgeBases for some of America's biggest companies since it was founded in 1997. We have developed a number of unique strategies and methods for this business process, as well as a number of proprietary tools that make our process faster, better and more cost-effective. No one wants to sign up for a "black box" solution. At Conversive, you don't have to. Our business process is designed to fulfill your information and process requirements in a clear, verifiable way. We will provide you with a set of deliverables so that you can track our performance. We will test and re-test your deployment. And we will provide you with the results of our testing so that you can measure our success. For more information on Conversive's professional services, Contact Us.

Conversive recommends that potential customers first obtain a consultative assessment from Conversive's project management team so that we can provide you with an accurate understanding of the costs and benefits of implementing a customer self-service solution. Customer self-service, to be implemented properly, must provide a tight fit with the existing data, processing, Internet and other resources that already exist at a company. Moreover, each company has specific issues that it needs to address in its user populations, and typically has opportunities for cost savings that it may or may not have identified. All of these factors must be addressed for a customer self-service solution to truly provide value. As part of Conversive's consultative process, we provide a 'Proof of Concept' incorporating the basic elements of any recommendation that we make. To learn more about obtaining an assessment from Conversive, Contact Us.

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Conversive has a unique background and experience in the Customer Self-Service Industry. As such, we provide an important consultative resource to many companies. In addition to our experience and our unique technical expertise, we have developed powerful tools for the assessment and management of your company's customer-facing information. We can provide your company with a consultative assessment of your needs, as well as recommendations for best practices and the best-of-breed solutions available. For more information on Conversive's consulting capabilities, Contact Us.

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