Conversive Solutions

Conversive is the leading provider of conversational self-service solutions. Conversive’s "Start the Dialog" strategy provides self- service solutions which complement all types of organizations, clients, current applications and budgets.

Conversive’s self-service solutions allow customers to “ask a question, get an answer” in conversational language, as if they were having a “dialog” with a live person. Conversive’s product line is supported by a comprehensive set of services reflecting over a decade of self-service development. Conversive’s solutions provide a powerful, innovative set of tools to enhance all levels of customer self-service.

Customer self-service is a core business for Conversive. Conversive provides a variety of customer self-service solutions -- targeted at a wide range of organizations to complement the existing customer service model. Conversive solutions offer the complete integration of the best self-service solutions to companies Internet/Intranet site with all of the human, data and operating resources of a call center. No matter, what the size of the organization Conversive has a solution that is right for you. Conversive’s flexible product line ranges from an EasyAgent solution designed for small businesses, to AnswerAgent, designed for the enterprise, to a fully-integrated AssistedResponseAgent. Please Contact Conversive to find out more about our Customer Self-Service solutions.

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Many companies find their own internal service issues are among the most expensive they face. The number of simple information inquiries generated by each employee increases exponentially. Employees spend valuable productivity tracking down answers to these simple inquiries. Simple questions such “What is Joe’s extension;" “Who is our contact at that company;” "What is the balance in my 401(k);” and "Who has the latest sales presentation," can efficiently be answered with Conversive’s conversational self-service solutions.

Conversive’s solutions can assist an organization in the assimilation of multiple systems and practices, lessening the burden of simply keeping everyone on form, on practice and on track.

Conversive’s Business Class and Enterprise Class products are designed for corporate intranet deployment. Conversive technology can easily integrate with dynamic data resources - from the LDAP that maintains internal contact information to the database that provides pension and payroll information. Conversive’s self-service solutions provide an efficient, conversational single point of access to a vast and diverse range of data, helping to take the burden off corporate support personnel. Please contact Conversive to find out more about our Corporate Intranet solutions.

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Developers are constantly searching for something special to differentiate their solution. Conversive works with product developers, marketers and third party sources who recognize the difference a Natural Language Processing engine can bring to their product. Our proprietary products are written in Microsoft .NET and easily integrate with similar applications. Ideas for applications include portal providers, web site designers and designers of any application that would benefit from a powerful conversational interface. Please contact Conversive to find out more about our OEM and ISV solutions.

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Conversive provides a patented solution for taking surveys online utilizing our powerful Natural Language Processing engine. When combined with Conversive’s Directed Interactions™ feature, and the ability to provide users with interactive forms organizations can make it extremely easy for users to provide useful information ­ in a simple question and answer format. When combined with a sweepstake or other potential payoff, the proposition to fill out a form becomes very attractive to the client. Please contact Conversive to find out more about our Online Survey and Sweepstakes solutions.

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Conversive’s patent-pending EasyAgent solution is a perfect self-service tool for Web Hosting Companies. EasyAgent provides Web Hosting clients with a powerful self-service customer interface specific to their site. EasyAgent is a self-service tool, which is available 24/7 to interact with clients to efficiently and concisely answer all of their questions. Best of all, Web Hosting clients can tailor an EasyAgent solution themselves. The look and feel of an EasyAgent interface is easily customized to include company name, logo, and brand. EasyAgent provides simple forms and templates that make customizing the associated KnowledgeBase very easy to use and maintain. Please contact Conversive to find out more about our Web Hosting solutions.

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More and more companies are faced with the difficult task of operating multiple and disparate business units, all of whom maintain their own Internet presence. The challenge to maintain all of the specific information required for each business unit - while retaining a central repository of information and a consistent corporate image - can become overwhelming to the company as well as the clients. Communicating the appropriate information internally and externally becomes increasingly more challenging, especially as more and more business units are added through growth or acquisition.

Conversive provides solutions to specifically address these corporate communication issues. The Conversive solutions offer companies the ability to project a consistent corporate message across all web presence, however branded. With a Conversive self-service solution, all of the information requested by the end user comes from a single point of contact, the Conversive self-service interface.

Conversive’s solutions allows for the parent company to develop a KnowledgeBase containing information they want to make available to all of their corporate sites. The information contained in the KnowledgeBase is then made available through our to AnswerAgent product on all web sites in the corporation, regardless of brand.

To simplify the development of a centralized KnowledgeBase each business unit develops its own KnowledgeBase. Using simple forms and templates provided by Conversive the Business units can quickly and easily post and update their important contact, personnel and other relevant information into their KnowledgeBase.

The Conversive AnswerAgent on each business unit’s web site access information contained in its own KnowledgeBase as well as the general corporate KnowledgeBase. With AnswerAgent organizations can deliver a consistent corporate message across all business units, while the information of each business unit is made accessible as well ­ in a self-service conversational manner.

Please contact Conversive to find out more about our Multiple Sites and Business Unit solutions.

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Multi-Level marketing companies are entering a new phase of web-based sales. Independent Representatives now have the ability to fully utilize the Internet from their home offices. Companies are aware of the importance of supporting this new independent sales channel. Conversely, it is critical that Independent representatives and their web sites properly represent corporate product, service and pricing information.

Conversive has developed a patent-pending solution specifically to address this problem. Conversive provides Multi-level marketing companies with the ability to project a consistent corporate message across all Independent Representative web sites, however independently branded. Additionally, providing a standards-based method for serving up the important contact and sales information for each Independent Representative.

To achieve this, the company develops a centralized KnowledgeBase containing the information required on the corporate site, and across all independent sites designed to sell the corporate brand. The same information will be made available to AnswerAgents on all corporate and Independent Representative web sites.

Each Independent Representative uses the easytouse forms and templates provided by Conversive in our EasyAgent product. Independent Representatives can quickly and easily put their important contact, sales and other information into their KnowledgeBase, making their web sites interactive and engaging to use. The forms used effectively standardize the types of information that can be included in the knowledgebase. The company sets standards for the KnowledgeBase.

Each Independent Representative’s site will use the information contained in its own KnowledgeBase, combined with the corporate information contained in the parent company KnowledgeBase. A consistent corporate message is presented across corporate and independent sites, while the Independent Representative’s information is made accessible as well.

Please contact Conversive to find out more about our Multi-Level Marketing Company solutions.

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Conversive offers a full range of products that can assist advertisers and promoters to increase brand awareness throuhg the use of pro-active marketing solutions. Whether launching a new campaign, repositioning a brand or simply trying to increase click-throughs and traffic, Conversive can help you capture eyeballs and put out a consistent message. Our AnswerAgent, EasyAgent, Verbot and BannerBot brands all use proven Conversive solutions, which are cost-effective to use on the Internet as powerful branding and marketing tools.

Please contact Conversive to find out more about our Advertising and Promotion solutions.

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